Measure the Quality of your Process Management Initiatives through Maturity Levels and KPIs
For successful Business Process Management, a permanent review and continuous improvement of the "performance" of the business processes is an essential practice. This review can be carried out with the aid of maturity level evaluations which enable an assessment of the process quality. Key performance indicators provide significant support in order to anchor the measures identified in the course of the maturity level assessment sustainably.
A prerequisite for good results is, amongst others, transparency regarding the drivers of process management in the respective organization. For example, a person who is introducing process management in order to assess the staff requirement has a different requirement than someone who focuses on process documentation.
In our upcoming webinar we will show you how you can identify the potential in your processes or process models and how you can use them for your defined drivers. We will also show you how you can use process assessment to find overlapping weaknesses and improvement potential in your processes.
- Objectives of BPM and impact on process models
- Purpose of maturity models
- Characteristics of maturity levels
- Analysis and processes
- Leveraging identified potential
- Effective instruments for measuring process quality
Interested in further webinar offerings of the BOC Group? Get here an overview of all webinars.